As Vice President Operations, you will oversee the operational backbone of Healthtech Ventures — ensuring that every prescription, every shipment, and every patient interaction runs smoothly and efficiently.

You will lead and scale our operations across pharmacy operations, medical operations, and pharmaceutical wholesale, supported by four direct reports, including the Customer Care Lead, who manages a team of five agents.

This role reports directly to the Managing Director and offers the unique opportunity to shape operational excellence in a profitable, high-growth digital health company.

Operational Leadership & Process Excellence

• Lead HTV’s full operational landscape across Pharmacy Operations, Medical Operations, and Pharmaceutical Wholesale
  
  

• Manage and mentor a team of four direct reports and oversee a total headcount of nine (including Customer Care agents)
  
  

• Build, optimize, and scale operational processes to ensure consistent, reliable, and fast patient fulfillment
  
  

• Monitor daily delivery KPIs and take fast countermeasures when deviations occur — personally or through your team
  
  

Pharmacy Operations

• Manage and expand HTV’s partner pharmacy network, covering both mail-order and local pickup/quick delivery models
  
  

• Ensure accurate, compliant, and fast prescription processing and fulfillment
  
  

• Collaborate with partner pharmacies to optimize logistics, stock, and service quality
  
  

Medical Operations

• Oversee HTV’s telemedicine and clinic operations, including partnerships with contract doctors and telemedicine providers in Germany and the EU
  
  

• Support the rollout of the HTV Clinics concept, ensuring seamless end-to-end processes from consultation to prescription
  
  

Pharmaceutical Wholesale

• Lead operations of HTV’s pharmaceutical wholesaler, which holds a growing portfolio of proprietary prescription drugs
  
  

• Collaborate with leadership to expand the product portfolio and establish new supplier and pharmacy relationships
  
  

Cross-Functional Collaboration

• Work closely with Platform Owners (Prio One, SoLean, Nordleaf) to translate strategic goals into operational execution
  
  

• Partner with Finance & Accounting to ensure near real-time accuracy of operational and financial data
  
  

• 7–8 years of experience in eCommerce, telemedicine, digital health, logistics, or related industries
  
  

• Proven experience leading cross-functional operations and scaling processes in fast-moving environments
  
  

• Hands-on mindset: you thrive in execution, stay close to daily operations, and take ownership when challenges arise
  
  

• Highly structured, detail-oriented, and analytically strong with a focus on measurable results
  
  

• Fluent in German and English
  
  

• A key leadership role in a profitable, fast-growing digital health company
  
  

• Direct impact on patient satisfaction and the success of our platforms
  
  

• A dynamic, collaborative, and ambitious team culture
  
  

• Competitive compensation and flexible hybrid setup in our Hamburg office